It's always nice to know that at least one company loves you so much they send out personal letters, well at least via email.

Dear Mr. SFND:

"First, let me apologize for the problems you experienced with the delay of your flight in Chicago. We recognize how important it is to our customers that we maintain schedule integrity and we certainly don't want you or any United customer to be inconvenienced by flight delays or cancellations. Our goal is to achieve the highest level of on-time performance whenever possible with safety as our primary concern. It's unfortunate that in our business there are so many factors that can impact our schedule including crew shortages and necessary equipment repairs as well as situations beyond our control such as weather and air traffic control. Your frustration nonetheless is understood."

Awe, you guys love me! Thanks so much. Getting this makes me feel so loved. You really do value my money don't you? Oh the love continues too...

However, please accept the attached electronic discount travel certificate as a gesture of our goodwill, which can be redeemed on United.com. Further, I know that when United fails to deliver the service you anticipate you doubt our desire to be an airline you can count on. You expect a dependable and easy travel experience. And be assured that we will meet this goal as we refine our quality standards and procedures.

My god the love and ass kiss just continues doesn't it? Thanks to United, my flight to visit my friends in Buffalo, NY later next month is paid for, excluding taxes of course.

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Related news, I am working on getting some high profiled interviews with people in the airline industry for the other paying blog, if anyone knows anyone that would be willing or knows any one with connections, i would love for them to get in contact with me. Leave me a message here and I will respond to you via email, phone, or a personal visit to your city if you are cute.

(wink wink Stock***ber, Jetboy, wink wink)